Team Lead - Telecom

Team Lead – Telecom Store (Vi)

Location: Noida, Uttar Pradesh
Employment Type: Full-time
Department: Retail / Store Operations
Experience: 2–5 years in telecom retail, sales, or store operations
Industry: Telecommunications

About the Role

We are looking for an experienced and customer-focused Team Lead to manage the day-to-day operations of a Vi telecom retail store in Noida. The ideal candidate will be responsible for achieving sales targets, leading the store team, ensuring excellent customer service, and maintaining smooth store operations.

The candidate should have strong knowledge of telecom products and services, including mobile connections, recharges, upgrades, devices, broadband, and other digital/telecom offerings.

Key Responsibilities

• Lead, motivate, and manage the store sales team to achieve daily, monthly, and quarterly targets.
• Drive sales of Vi prepaid/postpaid connections, recharges, upgrades, broadband, and other telecom products/services.
• Handle customer queries, complaints, and escalations professionally.
• Ensure an excellent customer experience throughout the sales and service process.
• Monitor individual team-member performance and provide regular coaching and feedback.
• Allocate daily responsibilities and ensure proper staff attendance and discipline.
• Track sales performance, revenue, activations, upgrades, and other store KPIs.
• Ensure accurate documentation and KYC compliance for customer activations.
• Maintain proper cash handling, billing, inventory, and store records.
• Ensure the store follows all Vi policies, processes, compliance requirements, and operational guidelines.
• Monitor stock of SIM cards, devices, accessories, and other store materials.
• Coordinate with the regional/area manager regarding targets, operational issues, and business updates.
• Conduct local market activities and identify opportunities to increase customer acquisition.
• Maintain store presentation, cleanliness, merchandising, and brand standards.
• Prepare and share daily/weekly/monthly performance reports.

Key Performance Indicators (KPIs)

• Achievement of monthly sales and revenue targets
• New customer/connection acquisitions
• Prepaid and postpaid activations
• Broadband and other product sales
• Customer satisfaction and complaint resolution
• Team productivity and target achievement
• Store operational compliance
• Inventory and cash accuracy

Requirements

• Graduate in any discipline; MBA/PGDM in Sales or Marketing is an advantage.
• 2–5 years of experience in telecom retail, mobile retail, consumer electronics, or a similar sales environment.
• Prior experience as a Team Lead, Store Supervisor, Store Manager, or Senior Sales Executive preferred.
• Strong knowledge of telecom products and retail sales processes.
• Excellent communication, customer-handling, and leadership skills.
• Strong sales orientation and target-driven approach.
• Good understanding of MS Office and basic reporting tools.
• Ability to work in a fast-paced retail environment.
• Willingness to work on weekends and rotational shifts as per store requirements.

Preferred Candidate

• Experience with Vi, Airtel, Jio, or other telecom retail operations.
• Strong local market knowledge of Noida.
• Proven track record of achieving sales targets.
• Ability to motivate and develop a sales team.
• Immediate joiners or candidates with short notice periods will be preferred.

Compensation & Benefits

• Competitive salary based on experience.
• Performance-based incentives.
• Career growth opportunities.
• Employee benefits as per company policy.

Location: Noida, Uttar Pradesh

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person