Team Lead (Telecom )

Job Description Team Lead

(International Telecom Technical Support)

Job Title: Team Lead – International Telecom Technical Support
Location: Hyderabad
Experience: 5–10 Years
CTC: Up to 30% hike, maximum 7 LPA
Shift: 24/7 Rotational Shifts
Notice Period: Immediate Joiners Preferred

Job Summary

We are looking for an experienced Team Lead with a strong background in International Telecom Technical Support. The ideal candidate should possess excellent communication skills, hands-on knowledge of telecom operations, and proven experience in managing teams while driving operational excellence and KPI performance.

Key Responsibilities

• Lead and manage a team of Telecom Technical Support associates.
• Monitor team performance and ensure achievement of operational KPIs and SLAs.
• Provide technical guidance and support on telecom-related issues.
• Conduct coaching, feedback sessions, and performance reviews.
• Handle client escalations and ensure timely resolution.
• Analyze reports, identify process improvements, and drive team productivity.
• Maintain high standards of customer experience and service delivery.
• Coordinate with cross-functional teams to resolve operational challenges.

Required Skills & Experience

• 5–10 years of experience in Telecom Technical Support, with team handling experience.
• Telecom industry experience is mandatory.
• Strong understanding of telecom operations, network support, troubleshooting, and service delivery.
• Experience in managing KPIs, SLAs, quality, productivity, and customer satisfaction metrics.
• Excellent verbal and written communication skills.
• Strong leadership, stakeholder management, and problem-solving abilities.
• Comfortable working in a 24/7 rotational shift environment.

Preferred Candidate Profile

• Immediate joiners or candidates with short notice periods.
• Proven experience leading technical support teams in an international process.
• Results-driven with strong people management skills.

Location: Hyderabad
Salary: Up to 7 LPA (Maximum 30% hike on current CTC)
Shift: 24/7 Rotational Shifts
Telecom Experience: Mandatory
Joining: Immediate Joiners Preferred.

Interested Candidates can share their profiles to:

[email protected]

Ph no:- 8050980644

Best regards

Ramya V