Policybazaar
Team Lead - Telugu
Skills
1 month ago
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Important information
Contract type:
Permanent
Salary:
₹400,000 – ₹650,000 / year
Location:
Gurugram, Haryana, India
Work mode:
Onsite
Published on:
22 September 2026
What they need
About the Role
Policybazaar is looking for an experienced Team Lead Customer Support to manage customer support teams and drive service quality, productivity, and customer satisfaction.
Key Responsibilities
- Lead and manage Customer Support teams to achieve performance and service targets.
- Monitor key metrics including CSAT, AHT, and SLA.
- Manage and control Attrition and Shrinkage.
- Conduct regular coaching, feedback, and performance reviews.
- Handle team escalations and ensure timely resolution.
- Monitor team productivity and overall performance.
- Prepare and maintain MIS and performance reports.
- Ensure adherence to process, quality, and compliance standards.
Mandatory Requirements
- Minimum 2 years of experience as a Team Lead.
- Proven experience in Customer Support team handling.
- Hands-on experience managing Attrition and Shrinkage.
- Strong knowledge of CSAT, AHT, and SLA.
- Fluency in Tamil and Malayalam is mandatory.
- Strong communication, leadership, and people-management skills.
- Immediate Joiners preferred.
How to Apply
Share CV: [email protected]
Contact: Raksha Shukla – 8962509811
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