S
SICEPAT EKSPRES INDONESIA
Team Lead Transit
14 days ago
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Important information
Contract type:
Permanent
Work mode:
Onsite
Published on:
12 October 2026
What they need
- Memastikan kegiatan operasional sortir, dan delivery berjalan sesuai SOP.
- Mengawasi ketepatan waktu pengiriman (SLA tercapai).
- Mengatur jadwal kerja kurir, admin, dan staf operasional.
- Memberikan arahan, pelatihan, dan motivasi tim.
- Melakukan evaluasi kinerja tim secara berkala.
- Menangani kendala operasional (barang rusak, salah kirim, keterlambatan).
- Membuat laporan operasional harian/mingguan/bulanan.
- Memantau pencapaian KPI cabang (pickup, delivery, komplain).
- Menangani eskalasi komplain pelanggan.
- Mengontrol penggunaan armada, rute, dan biaya operasional.
- Mengusulkan penambahan unit/armada bila diperlukan.
- Menjaga hubungan baik dengan pelanggan, mitra, dan vendor.
- Melakukan inovasi untuk meningkatkan efisiensi dan produktivitas cabang.
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