Team Lead - Visa

Job description:

We are looking for an experienced and responsible Visa Team Leader to manage and supervise the visa processing team. The ideal candidate will have strong knowledge of visa documentation and application procedures, excellent team-management skills, and the ability to ensure timely and accurate processing of applications.

Key Responsibilities

• Lead, supervise, and manage the day-to-day activities of the visa processing team.
• Allocate applications and responsibilities among team members and monitor their workload.
• Review visa applications and supporting documents for accuracy, completeness, and compliance with embassy/consulate requirements.
• Ensure applications are processed within defined timelines and quality standards.
• Stay updated on changes in visa rules, documentation requirements, embassy guidelines, and immigration procedures.
• Handle complex or escalated visa cases and provide appropriate guidance to team members.
• Conduct regular quality checks to minimize errors, rejections, and documentation discrepancies.
• Coordinate with clients, embassies, consulates, VFS centers, travel partners, and other relevant stakeholders as required.
• Track application status and ensure timely follow-up on pending cases.
• Maintain accurate records, reports, and documentation related to visa applications.
• Prepare daily/weekly/monthly MIS reports and share operational updates with management.
• Train, coach, and mentor team members to improve productivity, accuracy, and customer service.
• Monitor team performance against defined KPIs and provide regular feedback.
• Identify operational issues and recommend process improvements.
• Ensure compliance with company policies, visa regulations, and data confidentiality requirements.
• Handle customer queries and complaints professionally and ensure timely resolution.

Required Skills & Competencies

• Strong knowledge of visa processing procedures and documentation requirements.
• Good understanding of embassy, consulate, and visa application center processes.
• Excellent team-handling and leadership skills.
• Strong attention to detail and accuracy.
• Good communication and interpersonal skills.
• Ability to manage multiple applications and deadlines simultaneously.

Qualifications & Experience

• Graduate in any discipline.
• 5–6 years of relevant experience in visa processing, with at least 3 to 5 years in a supervisory/team-lead role preferred.
• Experience handling individual, family, student, tourist, business, or other visa categories will be an advantage.
• Experience with visa application portals and documentation management systems is preferred.

Interested candidate can send their cv on 9821421452 or mail us at [email protected]

Pay: ₹40,000.00 - ₹42,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement

Work Location: In person