Team Leader - Call Centre

• Manage and supervise a team of customer support representatives to achieve sales targets and provide exceptional customer service.
• Develop and implement strategies to improve team performance, productivity, and quality.
• Analyze customer feedback and implement changes to enhance the overall customer experience.
• Collaborate with other departments to ensure seamless operations and drive business growth.
• Train and coach new hires to ensure they meet performance expectations.
• Monitor and report on key performance indicators to senior management.

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