Team Leader- Call Centre

We’re looking for an experienced Call Centre Professionalto join our Operations team in Perth. This is a hands-on leadership role where you’ll motivate, coach and develop a high-performing team while delivering strong customer and business outcomes.

You will be responsible for leading a team to achieve KPIs, optimise portfolio outcomes and deliver exceptional customer experiences. You will provide ongoing coaching, manage performance, ensure compliance and support change initiatives across the business.

This is an ideal opportunity for a proven leader with strong debt recovery or financial services experience who enjoys developing people and driving continuous improvement.

About the role:

• Lead, coach and mentor team members to achieve individual and team KPIs
• Drive performance across productivity, efficiency and quality metrics
• Conduct regular coaching sessions, call audits and performance reviews
• Maintain strict adherence to quality, compliance and reporting requirements
• Support change management initiatives and foster a positive team culture
• Collaborate with peer Team Leaders to share best practice and improve operational outcomes
• Manage escalations, complaints and risk within delegations of authority

Hours:

Monday to Friday- 11:00 AM - 7:00 PM

About you:

• Strong coaching, mentoring and performance management capability
• Sound understanding of relevant legislation and guidelines
• Strong communication, negotiation and conflict-resolution skills
• High level of organisation, resilience and attention to detail
• Previous experience within debt recovery, liquidation, hardship support, finance or similar industries advantageous

Why You'll Love Pioneer

Incentive Program - Kick goals and get rewarded! When revenue targets are met or exceeded, your success is celebrated.

Training & Development - Thorough onboarding, ongoing coaching and continuous learning to help you grow.

Inclusive Culture - Everyone belongs here. We embrace diversity and foster an environment where all feel welcome.

Flexibility - We're committed to supporting work-life balance through flexible work arrangements, including adaptable scheduling options that support both your lifestyle and business needs.

Perks – Free access to the building’s gym and wellness floor, employee assistance program and discounted health insurance.

Documentations Required Before Commencing

• Valid Police Clearance (within the last 3 months)
• Unrestricted Australian Working Rights