Team Leader

Roles and Responsibilities

• Manage a team of Customer Care Associates to achieve sales targets and provide excellent customer service.
• Handle escalated customer complaints and resolve issues promptly to maintain high levels of customer satisfaction.
• Develop and implement effective strategies to increase outbound sales, telesales, insurance sales, credit card sales, banking products, BFSI sales, and team handling skills within the team.
• Conduct regular performance reviews with team members to identify areas for improvement and provide coaching/training as needed.
• Ensure compliance with company policies, procedures, regulatory requirements, and industry standards.

Desired Candidate Profile

• 5-10 years of experience in banking or financial services industry with expertise in CCA (Customer Care Associate), Credit Card Sales, Insurance Sales, Outbound Sales, Telesales.
• Strong understanding of banking products such as loans, credit cards, deposits etc. .
• Excellent communication skills with ability to handle multiple conversations simultaneously while maintaining accuracy and attention to detail.