Team Leader

JOB PROFILE

Team Leader - Tele sales

Grade M7

At Niva Bupa, our purpose is "to give every Indian the confidence to access the

best healthcare"

Our Purpose

• Commitment
• Innovation
• Empathy
• Collaboration
• Transparency

Our Values

Key Roles & Responsibilities Primary Role Description: -

• To manage a team of telesales advisors
• To ensure targets are met on a monthly basis - through inbound and outbound sales
• To be responsible for the management of direct reports, one to one reviews and performance reviews.
• Driving per advisor productivity and sales quality across outlined parameters

Key Roles & Responsibilities:

• Be in charge of running and managing the team daily
• Understand all organizations products, services, procedures and guidelines and communicate same to all

team members

• Monitor calls to ensure that due procedures and quality standards are strictly adhered to
• Facilitate and organize training session for all agents and participate in recruitment of new team
• members
• Submit regular reports to management and seek new ideas and strategies to improve team performance
• Keep up with trends and happenings in the industry and ensuring adherence to industry standards
• Coaching, inspiring and motivating a sales team.
• A good understanding of the market dynamics in the respective sector.
• Coordinate with different departments to ensure Issuance of Policies
• Ensure self target are also met.

Key Requirements - Education & Certificates

Any Graduate/MBA will be preferred

Key Requirements - Experience & Skills Good Communication Skills.

Min 2-5 years Experience as a Team Leader on papers with experience of Health or Motor insurance

domain