SK Finance
Team Leader
Skills
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹200,000 – ₹375,000 / year
Location:
Yamuna Nagar, Haryana, India
Work mode:
Hybrid
Published on:
13 August 2026
What they need
Role & responsibilities
Team Management-
Lead a team of customer relationship officers/tele callers.
Monitor performance, track metrics, and provide coaching.
- Process Adherence-
Ensure team follows collections processes and policies.
Drive quality and compliance in customer interactions.
- Target Achievement-
Meet collections targets and manage team performance.
Identify challenges and implement solutions.
- Reporting & Insights-
Generate reports on team performance and trends.
Provide insights to management and suggest improvements.
- Customer Escalations-
Handle escalations and ensure customer satisfaction.
Collaborate with other teams for resolution
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