Team Leader

Roles and Responsibilities :

• Lead a team of customer service representatives to achieve daily targets and goals.
• Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.
• Develop and maintain effective communication channels with internal stakeholders, including management, clients, and other teams.
• Ensure compliance with company policies, procedures, and regulatory requirements.

Job Requirements :

• 4-10 years of experience in an international BPO or call center environment.
• Proven track record as a Team Leader or Supervisor in a similar industry.
• Strong understanding of voice processing processes and international voice services.
• Excellent leadership skills with ability to motivate teams to meet high standards.