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Etraveli
Team leader
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹750,000 – ₹1,000,000 / year
Location:
Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
17 August 2026
What they need
Roles and Responsibilities :
- Team development responsibilities
- Support team members in their daily tasks
- Deliver training on the job
- Monitor team: their behavior towards customers & colleagues, their problems or ideas
- Evaluate team members: performance, mistakes, losses, creativity, strengths, weaknesses, attitude
- Discuss the team’s performance (quality of their services, mistakes, productivity)
Job Requirements :
- Minimum 2 years of team handling experience in a contact center
- Strong team handling, leadership, and people management skills.
- Excellent conflict management and SLA management abilities.
- Excellent communication skills
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