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Team Leader
Skills
Compliance
2 months ago
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Important information
Contract type:
Permanent
Salary:
₱216,000 – ₱276,000 / year
Location:
Mandaluyong City, Metro Manila, Philippines
Work mode:
Onsite
Published on:
19 August 2026
What they need
- Supervise and lead the daily operations of the FantasyWorld branch at SM Megamall.
- Assign tasks and work schedules to service crew members to ensure smooth and efficient operations.
- Monitor staff attendance, grooming, work performance, and compliance with company policies.
- Conduct daily briefings and provide guidance, coaching, and feedback to team members.
- Ensure excellent customer service and promptly handle customer concerns or complaints.
- Monitor the cleanliness, safety, and proper organization of the store and activity areas.
- Oversee the proper handling of equipment, supplies, and other company assets.
- Assist in monitoring inventory, stocks, and daily operational requirements.
- Ensure that safety procedures and operational standards are strictly followed, especially during customer activities.
- Coordinate with the OIC/Branch Manager regarding staff performance, operational concerns, incidents, and customer feedback.
- Prepare or assist with daily operational reports, attendance records, and incident reports.
- Support the team in achieving sales, customer satisfaction, and operational targets.
- Act as the person-in-charge when the OIC/Manager is unavailable.
- Train newly hired employees on company procedures, customer service standards, safety protocols, and proper workplace conduct.
- Ensure that all team members maintain professionalism and provide a positive customer experience.
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