Team Leader

We are looking for an experienced and results-oriented Team Leader to manage a team of Tele Sales, drive productivity, ensure quality standards, and achieve business targets. The ideal candidate should have strong people-management, communication, and problem-solving skills.

• Key Responsibilities:

• Manage, motivate, and guide a team of Tele Sales.

• Monitor daily team performance and ensure achievement of assigned targets.

• Track key performance indicators such as AHT, Quality, and Productivity.

• Conduct regular team huddles, performance reviews, and coaching sessions.

• Identify performance gaps and implement corrective action plans.

• Ensure adherence to company policies, processes, and quality standards.

• Handle escalations and resolve customer-related issues effectively.

• Prepare and share daily/weekly/monthly performance reports.

• Coordinate with Quality, Training, HR, and Operations teams.

• Support new-joiner onboarding, training, and on-the-job coaching.

• Maintain team discipline, attendance, and employee engagement.

• Ensure compliance with process guidelines and client requirements.

• Drive employee retention and reduce attrition within the team.

• Eligibility & Skills:

• Excellent verbal and written communication skills.

• Strong knowledge of MS Excel and basic reporting.

• Good leadership, coaching, and people-management skills.

• Ability to work under pressure and meet deadlines.

• Strong analytical and problem-solving abilities.

• Willingness to work in rotational shifts, if required.