Team Leader

Role & responsibilities

1. Accountable for all Hub Operations under the span of control and seek intervention from superior as appropriate.
2. Achieving Cost per Shipment. Maintain the cost of operations as per budget.
3. Achieve Zero lost shipment, shrinkage within hub and enroute.
4. Proper planning and coordination with support team for recovery if any.
5. Achieve productivity of Van/Bike as per budget.
6. 100% Compliance of KPI.
7. Continuous Process Improvement and Adherence of Quality Standards always.
8. Ensuring Customers are always delighted.
9. Ensuring stock accuracy is maintained at all Hub assigned to me.
10. Promptly and effectively manage customer escalations.
11. Ensuring employee engagement initiatives are implemented.
12. Ensure 100% ZTP (Zero Tolerance Policy).
13. Ensuring Area Deliverable are met duly reported.
14. Filling Gaps in employee head count within turnaround time.
15. Hub Performance reporting.
16. Ensure Profitable operations.
17. Ensure commercial and statutory compliances are met along with the support of teams.
18. Team Management, Training and Development of Hub teams.
19. Achieving Maximum Productivity of manpower.
20. Managing environmental bodies and statutory compliances.
    21.Daily Hub Visit, Coordinate Central, zonal team, Clear pendency RTO Shipment,Bagging,Debit