Hipotz
Team Leader
Skills
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹1,400,000 – ₹2,000,000 / year
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
26 August 2026
What they need
Role & responsibilities
Lead, mentor and motivate a team of Customer Service Executives.
Ensure prompt and accurate resolution of customer queries.
Handle escalated client complaints and critical issues.
Monitor turnaround time (TAT) and service quality.
Ensure adherence to Service Level Agreements (SLAs).
Improve overall client experience and satisfaction.
Ensure compliance with regulatory requirements (SEBI, AMFI, RBI, PMLA, FATCA, CKYC etc., as applicable).
Conduct quality audits.
Identify process improvement opportunities.
Coordinate with Operations, Relationship Managers, Compliance and Technology teams.
Resolve complex client issues.
Coordinate with internal stakeholders for quick resolution.
Maintain escalation logs.
Ensure timely closure of complaints.
Preferred candidate profile
Minimum 2 years in a team handling role
Must have experience in Wealth Management, Mutual Funds, Stock Broking and PMS.
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