Team Leader

About the role

We are looking for a Team Leader who will act as a senior crew member supporting daily store operations. This role focuses on teamwork, customer service, and maintaining store standards. The Team Leader will assist the Store Manager by guiding the team during shifts, helping ensure smooth workflow, and providing support wherever needed. This position is ideal for someone who enjoys being on the floor, working closely with a team, and helping maintain excellent customer service.

Key responsibilities

• Assist the crew during daily operations and busy hours
• Support smooth workflow on shift
• Help maintain good customer service and store cleanliness
• Guide crew members when needed
• Assist in training new crew members
• Follow and help enforce store policies and procedures
• Report concerns or issues to the Store Manager

About you

• At least 6 months–1 year experience in F&B or retail
• Graduates of any Bachelor's Degree are welcome
• Good communication and teamwork skills
• Customer-oriented and dependable
• Willing to work shifting schedules, weekends, and holidays
• Team support and cooperation
• Customer service skills
• Basic problem-solving

About us

CHICHA San Chen is Taiwan's multi-award-winning tea brand, known for its dedication to craftsmanship, precision brewing, and premium ingredients. As we grow our store presence in the Philippines, we are looking for committed individuals who are hands-on, team-oriented, and passionate about delivering a consistent and high-quality tea experience.