Team Leader

About the role

Step into a role where confidence, personality, and leadership come together. As a key leader in the store, you'll set the tone for exceptional customer experiences, drive sales through genuine connection, and support your team to deliver the high-energy, welcoming atmosphere the brand is known for. After initial training you will be working solo so must be confident.

Key responsibilities

• Set the tone for exceptional customer experiences
• Drive sales through genuine connection
• Support your team to deliver a high-energy, welcoming atmosphere
• Work unsupervised and independently
• Understand KPIs and drive to achieve them
• Handle customer complaints and conflict resolution
• Maintain continuity across all stores and keep customers feeling welcome and warm
• Adapt to a changing work environment and flexible hours
• May be required to work at other stores at times

About you

• 18+ years old
• Management experience essential
• Availability weekdays and weekends essential
• Ability to work unsupervised and independently
• Exceptional customer service skills
• POS system experience (Retail Express preferred)
• Familiar with Point-of-Sale systems (POS), MS Office, Google Sheets
• Reliable transportation is a requirement
• Ability to prioritize workflow, implement time management and meet deadlines
• High level of oral and written communication skills