Team Leader

JOB TITLE: Team Leader [FOH]

STATUS: HOURLY / NON-EXEMPT

REPORTS TO: GENERAL MANAGER

POSITION SUMMARY

The Team Leader acts as the lead or main point of contact during service for any Front of House related matters, including tech or guest issues, until manager presence is required. The Team Leader is in an elevated hourly position acting as the counterpart to the General Manager at a restaurant, overseeing the Lead Supervisors, counter servers and runner/bussers at their respective location. They are responsible for all day-to-day, line-level FOH operations of a Souvla location, overseeing the shift, ensuring guest satisfaction. The Team Leader contributes to guest service and satisfaction, food quality, and compliance. The Team Leader will work alongside the General Manager to ensure restaurant operations are met to the highest standard.

ESSENTIAL JOB FUNCTIONS

These job functions include but are not limited to the following duties, and are not listed in order of importance. Other duties may be assigned.

§ Always carry out the functions of a counter server and/or runner/busser in addition to Lead Supervisor duties

§ Act as the lead or main point of contact during service for any FOH related matters, including tech or guest issues during a General Manager’s absence

§ Supervise all dining room staff during scheduled hours. Assist GM with performance discussions when applicable

§ Handle any FOH scheduling issues in the moment – call outs, swapped shifts, etc.

§ Ensure timely resolution to any service, operational and/or guest issues

§ Ensure opening/closing duties are complete

§ Ensure the drawer amount is accurate and safely stored between shifts

§ Ensure daily accounting is up to date and the House Cash Workbook is accurate

§ Check daily, weekly and monthly sidework

§ Assist in training of new FOH line-level personnel

§ Assist in weekly beverage ordering and inventory and end of Period inventory.

§ Assist in daily/weekly uploading of beverage invoices to PlateIQ

§ Uphold Souvla service standards all times. Ensure Lead Supervisors are operating the restaurant to standard.

§ Maintain an impeccable physical space – keep property up to Souvla's standard

REQUIRED QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

§ 1 years of restaurant experience.

§ Souvla FOH Lead Supervisor position held for at least 6 months unless otherwise approved by Leadership.

§ Excellent communication and organization skills. Ability to interact professionally and

diplomatically.

LANGUAGE SKILLS, PHYSICAL DEMANDS, & WORK CONDITIONS:

Ability to read and interpret general menu modifications. Ability to effectively present information and respond to questions from managers, guests, and Souvla Leadership Team. The physical demands of a Team Leader include being regularly required to stand, walk, sit, talk, or hear. Frequently it is required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. The Team Leader is occasionally required to stoop, kneel, crouch, or crawl. They must be able to lift and/or move up to 40 pounds, be able to work in a standing position for long periods of time and able to safely lift and easily maneuver plates, cases of water, beer, or wine, chairs, and dining room tables. The noise level in the work environment is usually moderate, but can be high when working at sites during the construction process.

COMMENTS:

This job description is not an exclusive or exhaustive list of all job functions that a Team Leader in this position may be asked to perform from time to time. This is not to be construed as an employment contract.

Job Type: Full-time

Pay: $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Work Location: In person