Team Leader

About the role

This is a working supervisor role — not a desk job. You'll spend part of your week on the tools alongside your team and the rest leading, training and holding the standard on quality. It's an ideal next step for someone who's worked their way up in commercial cleaning and either has leadership experience, or is ready to take it on.

Key responsibilities

• Leading a team of 8–12 Cleaning Specialists across your own portfolio of sites
• Performing rostered, hands-on cleaning work yourself (roughly 30–50% of your week)
• Running quality audits and site inspections, and fixing issues on the spot
• Delivering on-site training and coaching to build your team's capability
• Approving timesheets and managing day-to-day attendance
• Being the first point of contact for clients on your sites
• Leading on safety — JSAs, Safe Work Method Statements, and a zero-incident culture

About you

• Solid experience in commercial cleaning (Cleaning Services Award Level 2 or 3 standard)
• Demonstrated ability to supervise or direct others — or you're ready to step up into it
• Strong WHS awareness (JSA/SWM experience highly regarded)
• Comfortable moving between hands-on cleaning and leading a team
• Good communicator — confident with clients, staff and management
• Current Victorian driver's licence (you'll travel between sites daily)
• Reliable, organised, and able to juggle priorities across multiple sites

Benefits

• Competitive salary reflecting the dual hands-on/supervisory nature of the role, with access to a short term incentive scheme aligned to growth and quality
• Fully maintained, CIA-branded company vehicle (fuel card, insurance, maintenance all covered)
• CIA-branded uniform
• Genuine career pathway — WHS/Training/QA specialist roles, or Operations Management as we grow
• Supportive team with direct access to your Operations Manager

About us

CIA Services Group is a growing commercial cleaning and facilities services business, and we're looking for an experienced Team Leader to lead a portfolio of client sites across Melbourne.