TEAM LEADER

About the role

The Team Leader is responsible for assisting the Store Manager/OIC in managing daily operations, supervising Service Crew, ensuring guest safety, and maintaining excellent customer service at FantasyWorld.

Key responsibilities

• Supervise and guide Service Crew during assigned shifts.
• Assign daily tasks and ensure proper manpower deployment.
• Monitor employee attendance, punctuality, grooming, and work performance.
• Provide coaching, training, and support to team members.
• Ensure guests receive friendly and efficient customer service.
• Monitor play areas and attractions to ensure guest safety and compliance with safety procedures.
• Assist in handling and resolving customer concerns and complaints.
• Monitor cashiering and POS transactions when assigned.
• Ensure cleanliness and proper organization of the store and play areas.
• Check equipment and immediately report damages, malfunctions, or safety concerns.

About you

• Assist with inventory counting, stock monitoring, promotions, and events.
• Ensure proper implementation of opening and closing procedures.
• Prepare and submit required operational and incident reports.
• Ensure team members follow company SOPs, safety guidelines, grooming standards, and policies.
• Act as Person-in-Charge (PIC) when the Store Manager/OIC is unavailable, when assigned.