Team Leader

Summary of the Role
The Team Leader acts as the shift supervisor on the floor, coordinating the team to deliver excellent service and a smooth-running operation. They allocate tasks, support their colleagues, manage guest flow, and act as the main point of contact during their shift. They play a key role in maintaining standards and supporting the development of junior team members. Team Leaders lead by example, ensuring a safe, clean, and welcoming environment, and helping to resolve issues quickly and confidently.

Key Responsibilities

1. Shift Leadership & Supervision

• Lead the day-to-day floor operations during shifts, supporting the Centre Manager.
• Allocate tasks and team positions according to the rota and business needs.
• Ensure that all areas (play areas, floor, reception, café, and toilets) are clean, safe, and guest-ready throughout the day.
• Maintain excellent communication within the team and act as the main point of contact on shift.

2. Customer Service

• Deliver warm, friendly, and efficient service to all guests.
• Proactively manage guest flow, ensuring a positive experience even during busy periods.
• Resolve minor complaints or issues during the shift, escalating where necessary.
• Encourage safe, responsible play and enforce House Rules consistently and fairly.

3. Health & Safety

• Carry out and record daily safety checks, cleaning tasks, and basic maintenance where required.
• Ensure team members are following all health, safety, and safeguarding procedures.
• Report accidents, incidents, or concerns to the Manager on Duty and support appropriate follow-up.

4. Team Support & Development

• Support new starters with on-the-job training and ensure all team members understand their responsibilities.
• Provide feedback, encouragement, and guidance to colleagues to help maintain high standards.
• Foster a positive, respectful, and inclusive team culture.

5. Operational Support

• Assist with reception duties, customer check-ins, bookings, and phone enquiries.
• Support the café team with food and drink preparation, service, and cleaning.
• Help set up and deliver events and parties, ensuring a smooth guest experience from start to finish.

Key Skills & Experience

• Previous experience in a customer-facing, fast-paced environment (e.g. leisure, hospitality, childcare, or retail).
• Confident in leading a small team and taking ownership during a shift.
• Friendly, approachable, and professional when dealing with guests and colleagues.
• Responsible and safety-conscious with good awareness of safeguarding and H&S practices.
• Organised, reliable, and calm under pressure.
• Positive attitude and a team-first mindset.

Pay: £10.85-£13.34 per hour

Benefits:

• Employee discount
• Free parking
• On-site parking

Application question(s):

• Are you over the age of 18?

Work Location: In person