Team Leader

The Security Team Leaders will be based at Wilton but be expected to work across all the Northeast sites. The successful candidates will work a 12-hour shift pattern of 4 on 4 off, day shifts. A driving licence is essential for this role. They will report directly to the Security Supervisor and be responsible for the following:

Key Result Areas

• Managing all immediate rostering issues 24/7 such as sickness, covering shortfalls and dealing with guard’s requests for shift swaps changes etc.
• Support with Time Gate & Payroll changes and rota loading.
• Ensuring the rota and changes sheet are correct for pay data to be processed
• Collecting Gatehouse KPI’s and uploading them to the spreadsheet for monthly reports.
• Working as part of a team to provide Conflict Resolution assistance at client premises where there is a potential for conflict.
• Conducting shift handover procedures at the start and end of each shift to ensure all matters of concern are passed on for the purposes of service and incident management continuity.
• Auditing Security Guards and gatehouses to ensure professional standards are maintained.
• Presenting a smart, alert, visible and commanding security presence always, at the premises of our clients.
• Making sure gatehouses are stocked with the relevant paperwork, cleaning products and equipment.
• Ensuring the safety and security of our client’s buildings and assets by carrying out all duties in adherence with the Site Assignment Instructions.
• Supervising a shift of security guards across all the Northeast Sites.
• Provide mobile security patrolling capability to be used at certain locations.
• Provide short term security cover at security operations in emergencies.
• Working closely with Site Protection Officers to provide security and road closures at major incidents on site.
• Assist in the investigation of Security Incidents.

Skills/Qualifications

• Valid Clean Driving Licence
• Valid frontline SIA Licence
• Competent in the operation of IT hardware and software packages, eg. Microsoft Word, Powerpoint, Excel, Outlook,
• Ability to prioritise conflicting business demands
• Good customer interface skills and commercial awareness
• Integrity and ability to maintain confidentiality
• Excellent organisational skills
• Good communication – oral/written
• Good team working skills
• IT and customer service interface skills essential
• Previously supervisory experience (desirable)

Job Type: Full-time

Pay: £15.63 per hour

Benefits:

• Cycle to work scheme
• Health & wellbeing programme

Licence/Certification:

• SIA Licence (required)
• Driving Licence (required)

Work Location: In person