Team Leader

Job Title: Team Leader

Company: Saisha Tours and Travels
Location: Navi Mumbai (Office nearby station – easy to commute)
Job Type: Full-time (Monday to Saturday) Sunday fixed week off
Shift Timing: 9:30am - 6:30pm (Day Shift)

Salary: ₹25,000 – ₹30,000 per month (Based on Experience and Communication Skills)

About Saisha Tours and Travels:

Saisha Tours and Travels is a leading travel company based in Navi Mumbai and Pune, specializing in domestic and international holiday packages, customized tours, hotel bookings, flight reservations, corporate tours, honeymoon trips, and group travels.
Our mission is to provide affordable, reliable, and memorable travel experiences for our clients. With a strong customer-first approach and a dedicated team, we have earned the trust of thousands of happy travelers.

Job Description:

We are looking for an experienced and motivated Team Leader to join our growing team at Saisha Tours and Travels. The role involves managing a team of customer service executives handling inbound travel-related customer queries, ensuring service quality, team productivity, and customer satisfaction standards are consistently achieved.

The Team Leader will be responsible for guiding team members, monitoring call quality, handling escalations, supporting booking processes, and ensuring smooth day-to-day operations. This role is ideal for candidates who have customer service or call center experience and are ready to take the next step into leadership.

Responsibilities:

• Manage and supervise daily team operations.
• Monitor inbound call handling quality and customer service standards.
• Support team in resolving customer queries and escalations.
• Guide team members on travel packages and booking procedures.
• Track daily performance and productivity of team members.
• Maintain reports related to calls, bookings, and performance.
• Coordinate with operations and booking teams for smooth service delivery.
• Conduct team briefings and performance feedback sessions.
• Ensure customer satisfaction and service quality standards are maintained.
• Support training and development of new team members.

Requirements:

• Minimum Qualification: HSC (12th pass) or above.
• Minimum 1 year relevant experience as a Team Leader in Sales/Customer Service / Call Center / Team Handling role.
• Good communication skills in English.
• Basic computer and CRM handling knowledge.
• Leadership mindset and team handling ability.
• Positive attitude, target-oriented approach, and willingness to learn.

Benefits:

• Attractive performance incentives.
• Salary growth and promotion opportunities.
• Friendly and supportive work environment.
• Fixed weekend off (Sunday).
• Day shift – Good work life balance.
• Office located close to station for easy commute.
• Training and career development support.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Application Question(s):

• What was your last in hand salary?
• Can you join immediately If selected?

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Team Leader: 1 year (Required)

Language:

• English (Required)

Work Location: In person