Team Leader

TEAM LEADER – Lead Support Worker across Gloucestershire

My Supported Life | Gloucestershire | Full-Time (37.5 hrs) | Includes on-call rota

At My Supported Life, we're passionate about enhancing lives by supporting people in the ways they choose. We provide person-centred support to working-age adults with learning disabilities, autism and mental health needs in our own homes across Gloucestershire, helping people live as independently as possible and achieve their goals.

We're looking for an experienced Team Leader to take a lead role above Support Worker level, coordinating and overseeing the delivery of care across the area, and providing support and supervision to the care staff.

WHAT YOU WILL DO

Be willing to live out our values (CCARE):

• Collaboration – Working together with service users & their families.
• Compassion – Treating every individual with empathy & kindness.
• Authentic – Upholding the highest standards of ethics and transparency.
• Respect – Valuing the dignity and rights of each person.
• Excellence – Striving for the highest quality in all that we do.

As a Team Leader, you'll:

• Coordinate care packages for Service Users, ensuring care is planned, organised and delivered in line with individual agreements and contracted standards.
• Create, manage and update staff rotas, ensuring all shifts are covered and completed to the required standard.
• Match carers to Service Users appropriately, taking into account skills, experience, location and the need and preferences of the Service User and location.
• Complete initial assessments and ongoing care reviews for Service Users, ensuring care plans reflect current needs.
• Manage and maintain accurate care plans and client records, ensuring documentation is current, complete and person-centred.
• Manage staff shortages and other disruptions to minimize impact on Service Users and locations.
• Respond promptly and effectively to emergencies and urgent staff concerns escalating as necessary.
• Monitor the quality of care provided, identifying and acting on any shortfalls against agreed standards.
• Handle complaints from Service Users, families or staff, investigating and resolving concerns in line with company policy.
• Liaise with social workers, healthcare professionals and other external agencies to support coordinated, person-centred care.
• Assist in the assessment of the effectiveness of Care implementation and delivery.
• Implement action to meet and maintain Care Standards
• Ensure Service User rights are protected.
• Evaluate standards of Care competence.
• Participate in an on-call rota, providing on-call cover as required.
• Encourage innovative methods for the delivery of care.
• Encourage health promotion within Care strategies.
• Seek opportunities for personal and professional growth.
• Promote a positive image for services provided and employment within My Supported Life.

Work Patterns Office hours: 9:00am to 5:00pm, Monday to Friday with elements of shift work required

On-call: shared on-call rota service

Pay & Benefits

• Competitive salary, dependent on experience
• Health & Wellbeing Programme, including free therapy
• Store discount
• Comprehensive training and ongoing development
• Supportive and friendly team environment

WHAT WE ARE LOOKING FOR

• Experience coordinating and supervising care delivery.
• RQF Diploma Level 3 in Health and Social Care (or equivalent), and willingness to work towards Level 5.
• Strong organisational skills, with confidence managing rotas, records and back-office systems.
• A caring, reliable and positive individual who wants to make a genuinedifference, and willing to align with our values (CCARE).
• UK Driving Licence required with access to own vehicle that can be used for business purposes.

If you're looking for a rewarding leadership role where every day brings the opportunity to shape someone's care and support a great team, we'd love to hear from you.

Join the team at My Supported Life and help people live life their way!!!

Send your interest to: [email protected]

Pay: £14.35 per hour

Licence/Certification:

• Driving Licence (required)

Work Location: In person