Team Leader

• Market-leading benefits, including staff banking discounts
• Grow your career with internal opportunities and specialised leadership programmes
• Lead, coach and empower a customer-focused team

Our enthusiastic frontline Retail teams provide advice and solutions to Kiwi, helping customers with their financial needs. You’ll join a team united by a desire to support our customers and each other, in an environment where you can learn, contribute and thrive.

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

As a Team Leader, you’ll work closely with the Bank Manager to provide onsite leadership and bring an outstanding customer experience to life. You’ll create a culture of learning, empowerment and collaboration, building capability across the team through hands-on coaching, regular feedback and supportive leadership.

You’ll help the team deliver helpful, efficient service while ensuring customers are connected with solutions that meet their needs. You’ll also take ownership when customer issues arise, support continuous improvement and help your people confidently navigate change.

It’s an opportunity to make a genuine impact for our customers while helping your team grow and succeed.

Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters.

At Kiwibank, we’ll help you build on your strengths and develop new skills. We’d love to hear from you if you bring some of the following:

• Confidence engaging with customers and finding solutions that meet their needs
• Leadership or frontline management capability, or the potential and motivation to step into leadership
• Skilled at coaching, supporting and developing others to perform at their best
• Clear, effective communication and strong problem-solving skills
• A continuous improvement mindset, with the ability to identify better ways of working
• Fixed Term till December 2027

​You don’t need to tick every box to be considered. Above all, we’re looking for someone who embodies Kiwibank’s purpose and who’ll help create an inclusive, customer-centred environment where people can thrive.

Tono mai | Apply Now

Join our Te Awamutu Kiwibank team and grow your career in an environment where you can belong. Please take a few moments to complete our application form by clicking the APPLY NOW button below. We look forward to hearing more about you.

Applications close Friday 23 October 2026. We’ll be reviewing applications throughout the advertising period and may withdraw the ad at any time.

For more detailed information about the role, please see the attached: Team Leader PD.pdf

Ko tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter. 
Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.