Team Leader

Join Our Team at ICENY Ice Cream!

Are you energetic, friendly, and dependable? ICENY Ice Cream is looking for enthusiastic individuals to join our growing team! As a team member, you’ll play a key role in delivering exceptional customer service while preparing our signature smashed and rolled ice cream. Plus, there’s opportunity for promotion within 6–12 months for team members who show leadership, reliability, and a commitment to excellence.

What You'll Do:

• Lead daily operations, coordinate team members and ensure everyone knows their responsibilities.
• Ensure ingredients, toppings, and supplies are prepared, stocked, and ready before and throughout the shift.
• Train and guide new employees, answer questions, and lead by example.
• Use our touch-screen POS system to take orders, process payments, and handle returns.
• Craft and serve our famous smashed and rolled ice cream with care and precision.
• Keep the store sparkling clean—including prep, service, and dining areas.
• Greet and assist customers with a warm, positive attitude.
• Address and resolve customer concerns professionally and promptly.
• Work collaboratively with your teammates to ensure smooth, efficient operations.
• Represent our brand with professionalism at occasional on-site events.
• Take on other tasks as needed to support store operations.

What We're Looking For:

• Must be 16 years or older.
• Reliable transportation to and from work.
• Comfortable using a touch-screen POS system.
• Able to lift at least 10 lbs and stand for extended periods.
• Available for at least two shifts per week—including weekends and late nights.
• Positive attitude and stamina to thrive in a fast-paced environment.
• A passion for customer service and creating memorable moments.
• A strong sense of teamwork, community, and care for the environment.
• Detail-oriented, clean, and efficient in your work habits.

For Team Leader candidates, we also look for:

• Previous leadership or supervisory experience is a plus, but not required.
• Strong organizational skills and the ability to prioritize tasks.
• Confidence in guiding teammates and holding yourself accountable.
• A proactive mindset and the ability to make sound decisions.
• A commitment to maintaining ICENY's standards for quality, cleanliness, and customer service.

Why Work With Us:

• Paid training to set you up for success.
• Competitive pay, including base hourly wage plus tips.
• Opportunity for promotion within 6–12 months.
• Room for growth within our expanding company.
• Hands-on experience in business and entrepreneurship.
• A supportive team that values fun, service, and making people’s day.

Ready to Apply?
If you're excited to help serve up smiles and sweet treats, we'd love to hear from you! Submit your application today and become part of the ICENY Ice Cream family.

Store Hours: 1 PM – 10 PM daily
Note: Estimated hourly earnings are based on 2024 base pay and 2023 average tips. Actual tip amounts may vary.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Ability to Commute:

• Doraville, GA 30340 (Required)

Work Location: In person