Team Leader

Lead a high-performing employment services team. Drive outcomes. Make an impact.

Do you have leadership experience in Employment Services and a passion for achieving meaningful employment outcomes? This is your opportunity to lead the day-to-day operations of a Transition to Work (TtW) branch in Box Hill, Victoria.

Jobs Statewide is seeking a hands-on leader to take ownership of branch performance, lead and develop a team of Recruitment Consultants, and drive strong participant outcomes. You’ll oversee operational delivery, compliance, contractual KPIs and business targets while fostering a high-performing team culture focused on helping young people access sustainable employment, training and education opportunities.

What You’ll Be Responsible For

• Lead the day-to-day operational delivery of the TtW contract, ensuring effective service delivery and compliance with contractual requirements.
• Take ownership of branch performance, contractual KPIs and business targets.
• Lead, coach and develop a team of Recruitment Consultants to drive performance and achieve employment outcomes.
• Monitor individual and team performance, providing regular feedback, coaching and support.
• Conduct regular one-on-ones, coaching sessions and case reviews to strengthen team capability and service delivery.
• Analyse branch performance, identify gaps and implement strategies to improve business outcomes.
• Ensure strong participant engagement, quality service delivery and achievement of contractual obligations.
• Build and maintain relationships with local employers to understand their workforce needs and support recruitment outcomes.
• Identify and develop job opportunities with local businesses, connecting participants with suitable pathways into sustainable employment.
• Establish and strengthen partnerships with community organisations and key stakeholders to expand employment, training and support opportunities.
• Collaborate with the Regional Manager and broader leadership team to develop and implement business plans, drive continuous improvement and achieve strategic objectives.

What We’re Looking For

• Previous experience within Workforce Australia, TtW or a relevant employment services contract.

• Proven leadership experience driving team performance and successful business outcomes within the employment services sector.

• A strong track record of achieving KPIs, contractual targets and performance measures.

• Sound understanding of employment services compliance, contractual obligations and operational requirements.

• Demonstrated ability to lead, coach and develop teams to achieve consistent performance and quality outcomes.

• Strong commercial acumen, with the ability to analyse performance, identify opportunities and implement improvement strategies.

• Proven ability to build and maintain productive relationships with employers, community organisations and key stakeholders.

• The ability to balance people leadership, commercial performance, compliance and positive participant outcomes.

• A hands-on leadership style, with a willingness to be actively involved in day-to-day branch operations and lead by example.

Why Join Jobs Statewide?

• Competitive salary package plus superannuation.
• Full-time, Monday to Friday, 9 am–5 pm — enjoy your weekends off.
• Fully paid onboarding, ongoing training and professional development.
• Genuine career progression opportunities into Regional and National leadership.
• Access to leadership development programs designed to build your leadership capability and support your career growth.
• Work alongside an experienced corporate and operational leadership team.
• Join an established organisation with over 40 years of industry experience, making a meaningful difference in local communities.

If you’re passionate about leading high-performing teams, driving business results and creating meaningful employment outcomes, we’d love to hear from you. Apply now to join Jobs Statewide and make a lasting impact.