Team Leader Collection Process

Job highlights

• . Any Graduate . Should know throughput calculation like attrition,shrinkage

• . Should have handled minimum 10 to 15 agents as team lead

• Should have a Team Leader Experience in Domestic BPO, Preferably in Banking Collection.

• Managing day to day planning, operational challenges and solving problems of a team of agents.

• Plan and manage the groups performance on the Scorecard metrics and look for methods to constantly exceed expectations.

• Responsible for management of Engagement, Attrition and ESAT for the team.

• Prepare schedules for the teams and ensure attendance.

• Conduct meetings regularly to ensure open communication and devise an action plan to address issues/ concerns raised by the team.

  Desired Candidate:

• Any Graduate

• Should know throughput calculation like attrition, shrinkage.

• Should have handled minimum 10 to 15 agents as team lead.

• Should handle the team weekly reviews and encourage team to meet organizational goals .

• Responsible for staff retention within the team.

  Should be aware of KRA S, KPI S.