Team Leader - Collections

JOB TITLE: Team Leader – Telecollection

LOCATION: Perungudi, Chennai

WORK MODE: Work from Office

EMPLOYMENT TYPE: Full-Time

EXPERIENCE: 1–2 Years in Team Handling / Team Leader role

QUALIFICATION: Any Graduate

SALARY: Up to ₹35,000 per month, based on experience and company standards

LANGUAGE: Telugu OR Kannada – Mandatory

JOB SUMMARY

We are looking for an experienced Team Leader to manage and supervise Telecollection/Collection Executives. The candidate must have hands-on experience in the Telecollection process, strong team-handling skills, and the ability to drive collection targets and operational performance.

MANDATORY REQUIREMENTS

• 1–2 years of experience in Team Leader or Team Handling role.
• Telecollection experience is mandatory.
• BPO/Collection process experience is required.
• Telugu OR Kannada language proficiency is mandatory.
• Experience managing Telecollection/Collection Executives.
• Strong knowledge of collection KPIs and recovery operations.
• Excellent English verbal and written communication skills.
• Strong leadership, team management and people management skills.
• Good knowledge of MS Excel, MS Word, PowerPoint and Microsoft Office.
• Strong analytical, problem-solving and decision-making abilities.
• Ability to work under pressure and achieve daily, weekly and monthly targets.

KEY RESPONSIBILITIES

• Manage and supervise Telecollection/Collection Executives.
• Drive daily, weekly and monthly collection targets.
• Monitor KPIs including PTP, PTP Conversion, RPC, Collection %, Productivity, AHT, Quality and Attendance.
• Conduct daily team huddles and performance reviews.
• Monitor customer calls and provide coaching and feedback.
• Handle customer escalations and difficult collection cases.
• Ensure timely follow-up on pending payments and broken PTPs.
• Identify underperforming employees and support Performance Improvement Plans.
• Ensure SLA, quality, compliance and process guidelines are followed.
• Analyze MIS reports and identify performance gaps.
• Coordinate with Operations, Quality, MIS, HR and Training teams.
• Maintain proper documentation and reporting of collection activities.
• Motivate the team to improve productivity, collection efficiency and recovery rates.
• Ensure professional and compliant communication with customers.

REQUIRED SKILLS

• Strong leadership and team-handling skills.
• Good knowledge of Telecollection operations.
• Excellent customer handling and communication skills.
• Strong analytical and problem-solving abilities.
• Good knowledge of collection KPIs and MIS.
• Good organizational, planning and time-management skills.
• Ability to multitask and meet business deadlines.

WORKING LOCATION

Perungudi, Chennai

WORK MODE: Work from Office

Pay: ₹35,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Language:

• Kannda or telugu (Preferred)

Work Location: In person