Team Leader - Collections

WE’RE HIRING | TEAM LEADER – COLLECTIONS (LOAN RECOVERY)

Fairdebt Solutions Private Limited is hiring an experienced Team Leader – Collections to join our team in Noida.

Location: Sector 3, Noida

Employment: Full-time | Work from Office Experience: 2–3 years in Tele-Collections / Loan Recovery

Salary: Competitive Fixed Salary + Monthly Performance-Based KPI/Incentives

Key Responsibilities

• Lead and manage a team of 15–25 Tele-Collection Executives
• Drive daily/monthly recovery targets
• Monitor call volumes, login hours and team productivity
• Track PTP (Promise-to-Pay) and recovery performance
• Conduct call audits, barge-ins and daily team huddles
• Handle escalated borrower calls and settlement-related processes
• Prepare agent-wise performance and recovery reports in MS Excel
• Ensure ethical and compliant collection practices

Candidate Profile

✅ 2–3 years of experience in Tele-Collections / Loan Recovery

✅ 1+ year experience as Team Leader / Assistant Team Leader preferred

✅ Experience with Fintech, NBFC, digital lending or collection agencies preferred

✅ Knowledge of collection buckets, PTP and settlement workflows

✅ Strong leadership, negotiation and communication skills

✅ Good knowledge of MS Excel and collection dialers

✅ Hindi & English fluency required; regional language is an advantage

✅ 12th Pass / Graduate candidates with relevant experience can apply

Interested candidates can DM me or share their updated CV.

Call/WhatsApp: 7879994987

SHASHANK

HR | Fairdebt Solutions Pvt. Ltd.

#Hiring #TeamLeader #Collections #LoanRecovery #TeleCollections #NBFC #Fintech #NoidaJobs #NoidaHiring #Recruitment #JobsInNoida #CollectionsJobs

Pay: ₹21,000.00 - ₹27,000.00 per month

Work Location: In person