Team Leader - Customer Operations

Roles and Responsibility

• Lead and manage a team of customer operations professionals to achieve high levels of customer satisfaction and operational efficiency.
• Develop and implement process improvements to increase productivity and reduce costs.
• Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer experience.
• Analyze customer feedback and provide insights to enhance the customer journey.
• Coach and train team members to improve their performance and career growth.
• Monitor and report on key performance indicators to ensure continuous improvement.

Job Requirements

• Proven experience in customer operations or a related field, with at least 2 years in a leadership role.
• Strong knowledge of customer service principles, practices, and technologies.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and decision-making skills, with attention to detail and accuracy.
• Experience with CRM software and other customer service tools.