Team Leader Customer Services

The CompanyOur client is a growing Life Insurance company located in the CBD. They value and promote a great work culture and are currently looking for an experienced Team Leader to join their team on a 6 month contract - there is scope for this role to become permanent. 

The RoleAs a Team Leader for the client services, your duties will include but not be limited to: 

• Ensure clients and customers are looked after in a timely manner and managed efficiently as per the companies policies and procedures
• Handle all escalations from various channels
• Manage workflow, ongoing training and onboarding of new team members
• Identify and improve processes
• Manage a team of 6 people
• Hourly Rate: $40 - $50 an hour + Superannuation dependent on experience
• Location: Melbourne CBD
• Hours: Monday - Friday, 9:00am - 5:30pm

YouAs a successful Team Leader, you will offer: 

• Prior experience as a Team Leader or Management role.
• Understanding of Life Insurance products desirable.
• Excellent verbal and written communication skills.
• Strong computer literacy skills in Microsoft Excel, Word & Outlook essential).
• Proven time management skills and ability to multi-task.
• Ability to adhere to industry best practices and compliance.

How to ApplyWe are actively recruiting for this role so please don't hesitate to apply by clicking below or sending your resume to [email protected] or give me a call on [0477 771 502](tel:0477 771 502) to discuss the role.