Team Leader - ED Registration

Summary Who We Are: LifeBridge Health is a purpose-driven health system dedicated to transforming healthcare delivery across the Mid-Atlantic region and beyond. Our mission is to improve the health of the communities we serve by expanding access to care, enhancing patient experiences, and fostering innovative, community-based solutions.

Patient Access Department Overview The Patient Access Department at Sinai Hospital plays a pivotal role in ensuring the efficient operation of patient registration, insurance verification, scheduling, and pre-admission services. The department also provides financial counseling, supports emergency department access, assists with medical record requests, and serves as a vital point of contact for patients concerning appointments and hospital procedures.

Role Overview - Team Leader - ED Registration The Team Leader for ED Registration will manage and supervise all activities within the Emergency Department (ED) Registration area, ensuring smooth daily operations. This role is responsible for maintaining adequate staffing, coordinating volunteer utilization, and providing leadership and support during peak hours. The position requires flexibility to manage a 24-hour department and ensure seamless operations during all shifts.

Key Responsibilities

• Staffing & Scheduling: Ensure 24-hour coverage by maintaining adequate staffing levels for the ED Registration area.
• Flexibility & Support: Demonstrate flexibility in managing a 24-hour department by supporting areas during peak times and ensuring operational efficiency.
• Volunteer Coordination: Oversee volunteer utilization, including recruitment, training, and management, to support the ED Registration team.
• Leadership & Supervision: Provide daily supervision, guidance, and support to ED registration staff, ensuring high-quality service delivery and adherence to departmental standards.

Requirements

• Experience: 1-3 years of relevant experience.
• Education: Preferred: Associate's degree or equivalent experience .

Additional Information What We Offer: Impact: Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.

Growth : Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.

Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support — improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.

Benefits : Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.

Why LifeBridge Health? With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital.

Our organization thrives on a culture of CARE BRAVELY—where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.

LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.