Team Leader - EDI Support

ENTERSOFTONE - Redefining Business Software in an AI-powered Future ENTERSOFTONE supports 90,000+ businesses with 1,500+ employees across 10 cities in 4 countries. We deliver Cloud, Web, and AI-driven solutions (ERP, CRM, HCM, WMS, e-Invoicing) to help organizations work smarter, grow faster, and leverage AI insights.

We are looking for a Team Leader - EDI Support to join our high caliber team.

Your Role Lead and coordinate the EDI Support team, overseeing day-to-day operations, team development, and the effective management of customer requests and incidents. The role focuses on supporting existing live integrations and business flows, ensuring their smooth operation, adherence to SLAs, and effective resolution of issues.

Your contribution to the success of the team

• Lead, coach and support the EDI Support team, ensuring effective collaboration and performance.
• Allocate and prioritize workload based on business and customer needs.
• Monitor SLAs, KPIs, backlog and overall team performance.
• Coordinate the resolution of incidents, customer requests and escalations.
• Collaborate with internal teams to ensure timely and effective issue resolution.
• Identify recurring issues and contribute to root cause analysis and continuous improvement.
• Support the improvement of support processes, documentation and team practices.
• Ensure the smooth operation of existing EDI integrations and business flows.

Your Qualifications & Competencies

• Basic understanding of EDI flows, system integrations, message flows, statuses, errors, logs, and communication channels.
• Strong organizational, communication, and problem-solving skills.
• Customer-oriented mindset with a commitment to delivering high-quality service.
• Ability to manage multiple priorities and coordinate effectively in a fast-paced environment.
• Good understanding of technical concepts and a genuine interest in technology.
• Experience in team leadership, people management, or a similar coordination role is considered a plus.
• Previous experience with EDI is considered a plus, but is not a prerequisite for the role.
• Excellent verbal and written communication skills in English.

Your Benefits We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:

💰 Competitive remuneration package

❤️Private health insurance plan

🏠 Hybrid working model

💯 Opportunity to work alongside people who are always eager to mentor

🚍 Transportation with company’s bus from central stations

📖 Funded training & development opportunities

🥪 Catering food services

Be ONE of Us At ENTERSOFTONE, our purpose is to bridge cutting-edge technology with real business needs, helping organizations grow faster, work smarter, and unlock the full potential of their people. Joining ENTERSOFTONE means becoming part of a fast-growing environment where innovation, collaboration, and continuous growth are part of everyday life. We are driven by passion in everything we do, we build relationships based on trust and transparency, we take ownership with commitment , and we constantly challenge the status quo by breaking new grounds through technology and innovation. Most importantly, we remain people-focused . We invest in talented people, encourage learning and development, and create opportunities for every team member to grow, contribute, and make a real impact. Join our team and experience a culture that empowers you to innovate, take initiative, develop your potential, and shape your own career path within a dynamic and evolving organization. ENTERSOFTONE is an Equal Opportunity Employer. We welcome applications from all individuals regardless of gender, sexual orientation, age, ethnic origin, religion, or any other characteristic protected by applicable laws and regulations. Diversity, inclusion, and respect are fundamental elements of our culture and shape the way we work together