Team Leader- Front Office (Reservations)

Summary

§ To ensure the Rooms experience from check-in to check-out for all guests, working through each member to ensure a seamless perfect guest experience and make adjustments where necessary.

§ To ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

§ To meet and greet regular and VIP guests as appropriate, and to ensure the proper handling of all of their reservations, room assignments and check-in experience.

§ To ensure the implementation of the hotel’s Guest Recognition Programme.

§ To regularly inspect rooms and other Rooms areas to ensure that the set standards are being maintained.

§ To work with the Engineering Department to maintain guest rooms and the public areas to the highest standard.

§ To make sure that all Touches of Hyatt and the Rooms Top 20 are implemented.

§ To feedback the results of the Consumer Audit and to ensure that the relevant changes are implemented.

§ To work closely with other Department Heads in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

§ To make sure that Front Office associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

Qualifications

Graduate