Team Leader Group Admissions

St John of God Health Care

Lead the Group Admissions team in delivering a high-performing, patient-centred admissions service, ensuring the integrity, accuracy, and timeliness of all patient admissions processes.

Playing a key role in shaping the patient experience, the Team Leader Group Admissions delivers a consistently positive patient experience, by ensuring patients receive a patient centred and personalised service with admissions support line and completing patients' admissions. By leading a dedicated team, you will help create a seamless and positive journey for patients from their first point of contact through to admission.

The role is offered on a 6-month, part-time contract basis, working 24 hours per week.

Key responsibilities

• Lead and support a high-performing Admissions team to deliver exceptional patient service and operational excellence.
• Oversee patient admissions, health fund checks, and patient portal support, ensuring accuracy and efficiency.
• Manage patient support hotline activities and drive a seamless, patient-centred admissions experience.
• Monitor workflows, identify trends, and implement process improvements to enhance service delivery.
• Coach, mentor, and develop team members through performance management, training, and ongoing support.
• Collaborate with internal stakeholders and specialist practices to achieve admissions targets and continuous improvement initiatives.

Your skills and experience

You will bring substantial experience in admissions, administration, or healthcare services, along with a strong understanding of patient-centred care and the private health sector. Your ability to build positive relationships, communicate effectively with a wide range of stakeholders, and maintain exceptional attention to detail will enable you to deliver high-quality outcomes in a fast-paced environment.

A confident people leader, you will be skilled in coordinating, coaching, and developing team members while effectively managing competing priorities. You will possess strong computer literacy, including a good working knowledge of Microsoft Office and webPAS, and demonstrate a commitment to continuous improvement, quality service delivery, and operational excellence.

Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.

All applicants are requested to submit a covering letter (of no more than two (2) pages) demonstrating how you meet the above position requirements.

We can offer you

• Salary: $88,501 to $90,256 (pro-rata) plus 12% superannuation

• Part-Time, 6-month contract, working 24 hours a week

• Located at Perth CBD Kings Square office

• 40% work from home option

• Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:

  • Novated leasing
  • work related expenses
  • self-education and
  • additional superannuation

• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance

• Employee support through our dedicated free Employee Assistance Program (EAP)

• A healthy work-life balance through flexible work options, additional purchased leave and well-being programs

• Access to a range of Lifestyle, Health & Wellbeing rewards and discounts

• End of trip/shower and bike facilities

• Close to public transport

For enquiries, contact Elena Nguyen, Group Admissions Coordinator, on [0403 336 497](tel:0403 336 497)

Position may be filled before closing date if a suitable candidate is identified

If we identify a surplus of suitable candidates for this role, you may also be invited to a candidate talent pool list where you could be offered an alternative position

Please note: If suitable candidates are identified, shortlisting and interviews may begin before the advertisement closes

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.