Team Leader - Home Assessing

About the Company
Join one of Australia's leading insurers as a Home Assessing Team Leader, where you'll play a key role in leading and developing a high-performing team of Home Assessors.
You'll be responsible for coaching and mentoring assessors, driving technical and scoping accuracy, supporting complex claims and ensuring the team consistently delivers high-quality customer and business outcomes. Working closely with internal teams, builders, restorers and other industry stakeholders, you'll have the opportunity to shape best practice across the Home Claims function while developing the capability of your team.
If you're an experienced Home Assessor or building professional with proven leadership experience and a passion for developing people, this is an excellent opportunity to take the next step in your career!
The Benefits:

• Competitive salary package
• Performance-based bonuses and rewards
• Paid wellness, volunteering and parental leave
• Ongoing leadership training and professional development opportunities
• Employee discounts on insurance products
• Supportive team environment with annual celebrations, family fun days and social events

Key Responsibilities:

• Lead, coach and mentor a team of Home Assessors to deliver high-quality claims outcomes
• Provide technical guidance and support across scoping, cost validation, compliance and assessment practices
• Monitor team performance against key quality, productivity and customer service KPIs
• Manage escalated claims, complaints and complex customer or stakeholder matters
• Drive continuous improvement across Home Claims processes, systems and ways of working
• Identify opportunities to improve cost control, efficiency and overall claims performance
• Build strong relationships with internal and external stakeholders, including builders, restorers and industry partners
• Support capability development, performance management, recruitment and workforce planning

We are looking for someone with:

• Proven experience leading, coaching and mentoring a professional team
• Previous Home Assessing, estimating or residential building experience — essential
• Minimum 2 years' experience in Home Assessing or the Building Industry
• Demonstrated ability to manage performance, provide constructive feedback and develop team capability
• Strong communication, negotiation and stakeholder management skills
• Excellent organisational skills and the ability to manage competing priorities
• Insurance or claims experience is preferred, but not essential

How to apply:If you are interested in this new opportunity please apply directly,or for a confidential discussion please contactKatrina Mirandaon[0432 391 158](tel:0432 391 158) from Fuse Recruitment or email at**[email protected]**At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting or claims professional looking for your next opportunity, we'd love to hear from you!
If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!
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