Team Leader IT Operations

Our client, an international insurance and wealth management group headquartered in Luxembourg, is strengthening its IT organisation.

What you will do

• Lead the operations team on a daily basis and be the go-to person when a production incident needs escalation
• Coach your team members, set their goals and help them grow into an autonomous unit
• Harmonise how on-site support works across every office, from processes to tools
• Steer the support desk and its external partners, making sure first-level answers are solid and complex cases reach the right experts
• Track outsourced providers against their commitments and report on service quality to IT management

Who you are

• You have a solid track record running IT production, and you understand how security risks affect day-to-day operations
• You have already led operational teams spread over several sites or countries, including seasoned professionals
• You are at ease with outsourcing models, supplier relationships and support desk management, and you work easily with application owners. Hands-on ITIL practice is essential
• You work fluently in English, French is a plus

What's on offer

• A permanent, full-time role in Luxembourg, with some travel to the group's other offices
• An international team and real room to develop your career
• Remote working possible once the probation period is completed
• A competitive package with meal vouchers, pension plan and complementary health cover