Team Leader - Navigation Services

About Us
 
At Cancer Council Queensland, our mission is simple – to ensure no Queenslander is left navigating cancer alone. We’re here to provide support to everyone impacted by cancer, and to improve quality of life for all Queenslanders facing a diagnosis. We do this through work in three key areas, cancer research, cancer prevention and early detection, and cancer support services. 
 
Working at Cancer Council Queensland
 
Cancer Council Queensland employees and volunteers lead Queenslanders in a partnership against cancer by living our values of being responsible, inclusive, equitable, and collaborative. 
 
We provide a positive and supportive working environment where you will be a valued team member.  
 
About the role
 
As Team Leader Navigation Services, you will lead the daily operations of Navigation Services by providing guidance and support to a team of navigation professionals. You’ll oversee the delivery of a person-centered service to Queenslanders diagnosed with cancer, and/or a life limiting/terminal illness, their family, friends and care givers through the provision of systematic assessment of distress and needs, provision of psychosocial support, referrals to internal programs and services and linkages to external services.  
  
About you
 
To be successful in this role you will bring:

• Tertiary qualifications in Nursing, Allied Health, Social Work or other related disciplines.
• Registration with Australian Health Professional Regulation Authority (AHPRA) or respective professional body.
• Experience in coordinating the day to day management of a team, in a human services contact centre environment.
• Experience leading teams in a clinical/health service or community services environment.
• Experience in assessing patient/client needs and making appropriate referrals to health professionals, community services and non-government organisations, utilising problem-solving skills and a client centered approach.
• Advanced verbal and listening skills with the ability to build professional rapport and trust, engage effectively with diverse stakeholders and maintain appropriate boundaries.
• Experience in the provision of psychosocial and information support.
• Experience in Oncology and/or an understanding of the impact of a cancer diagnosis and knowledge of the psychosocial and information needs of people affected by cancer, as well as recent practice in a clinical/health service or community health environment would be well regarded, but is not essential.

Benefits
 
Cancer Council Queensland has a collaborative, energetic, and supportive team culture, contributing to meaningful work with a tangible impact. By celebrating and fostering our individual strengths, we take on more challenging work. In turn, we lead more balanced, exciting and fulfilling lives. Our growing Non-for-Profit organisation offers employees:  

• Flexible work arrangements (Flexible Work Hours and Hybrid Work options).
• ATO-Approved Salary Packaging up to the value of $18,549 per Fringe Benefit Tax year
• Recognition and Rewards Program
• Professional Development Allowance
• Workplace health programs, such as Fitness Passport
• Cancer Council Shop discount

How to apply
 
Applications should be addressed to:  
 
People and Culture Team 
Cancer Council Queensland  
 
Please include the following documentation with your application:  

• Cover letter – Your cover letter should clearly indicate the position you are applying for and give a brief summary of your motivations for applying and your relevant skills and experience.
• Current Resume – Your resume should include your contact details, work experience, educational background and professional development.

Applicants are encouraged to submit their application as early as possible as Cancer Council Queensland reserves the right to reduce the application period and/or remove the job advertisement early should a suitable applicant be found. 
 
In line with our value of being inclusive, applications are strongly encouraged from Indigenous Australians, people from a range of cultural and linguistic backgrounds, people with disability and LGBTIQA+ individuals. 
 
*The successful applicant will be required to conduct a current National Police Certificate. 

Please be advised, Cancer Council Queensland will need to collect personal information from candidates during recruitment and onboarding processes.*