Team Leader - Operations

Roles and Responsibility

• Lead and manage a team of operations professionals to achieve business objectives.
• Develop and implement process improvements to increase efficiency and productivity.
• Collaborate with cross-functional teams to drive business growth and expansion.
• Analyze operational data to identify trends and areas for improvement.
• Implement quality control measures to ensure high standards of service delivery.
• Coach and develop team members to enhance their skills and performance.

Job Requirements

• Proven experience as a Team Leader or similar role in the BPO/Call Centre industry.
• Strong leadership and management skills, with the ability to motivate and inspire teams.
• Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels.
• Ability to analyze complex data and make informed decisions to drive business outcomes.
• Strong problem-solving skills, with the ability to think critically and creatively.
• Experience with process improvement initiatives and change management.
• A graduate degree is required for this position.