Team Leader - Operations

Roles and Responsibility

• Lead and manage a team of operations professionals to achieve business objectives.
• Develop and implement process improvements to increase efficiency and productivity.
• Collaborate with cross-functional teams to drive business growth and expansion.
• Analyze performance metrics and provide feedback to team members.
• Ensure compliance with company policies and procedures.
• Identify and mitigate risks to ensure seamless operations.

Job Requirements

• Proven experience as a Team Leader or similar role in the BPO/Call Centre industry.
• Strong leadership and management skills, with the ability to motivate and inspire teams.
• Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders.
• Ability to analyze complex data and provide actionable insights.
• Strong problem-solving and decision-making skills, with the ability to think critically and creatively.
• Experience with process improvement initiatives and change management.
• A graduate degree is required for this position.