Team Leader - Operations

Roles and Responsibility

• Lead and manage a team of operations professionals to achieve business objectives.
• Develop and implement process improvements to increase efficiency and productivity.
• Collaborate with cross-functional teams to drive business growth and expansion.
• Analyze operational data to identify trends and areas for improvement.
• Implement quality control measures to ensure high standards of service delivery.
• Coach and develop team members to enhance their skills and performance.

Job Requirements

• Proven experience in a leadership role within the BPO/Call Centre industry.
• Strong understanding of operational processes and procedures.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and decision-making skills with attention to detail.
• Experience in managing and developing high-performing teams.