D
DHL Global Forwarding (Phils.), Inc.
Team Leader - Operations
Skills
Data AnalysisCompliance
2 months ago
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Important information
Contract type:
Permanent
Location:
Pasay City, Metro Manila, Philippines
Work mode:
Onsite
Published on:
28 August 2026
What they need
- Coordinate department activities and to ensure quality and timeliness.
- To understand the requirement of the region’s documentation and devise
guidelines to the teams to ensure compliance. - Evaluate department processes. Recommend and coordinate needed
changes based on process analysis. - Supervise staff in accordance with company policies and procedures.
- Assist staff to resolve complex problems.
- Establish employee goals and conduct employee performance reviews.
- Provide inputs towards staff scheduling to include: work assignments/ rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.
- Coach the team members.
- To have a periodic meeting with the team members to discuss on the productivity and feedback
- Responsible for quality control.
- Drive Employee Engagement and Customer Satisfaction Processes.
- Upskill Team Members and help achieve Goals
- Monitor Key deliverables for Process Associates on Continuous Basis
- Some Level of Data Analysis to drive Performance for Individual Process
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