Team Leader - Operations

Key Responsibilities

• Lead, supervise, and motivate the operations team to achieve daily, weekly, and monthly targets.
• Allocate tasks and responsibilities among team members based on workload and priorities.
• Monitor individual and team performance and provide regular feedback.
• Conduct team meetings and daily/weekly performance reviews.
• Support recruitment, onboarding, training, and development of team members.
• Manage attendance, leave, shift schedules, and workforce allocation.

Operations Management

• Manage day-to-day operational activities and ensure smooth workflow.
• Ensure all processes are completed accurately and within defined timelines.
• Monitor productivity, quality, turnaround time (TAT), and other operational KPIs.
• Identify operational bottlenecks and take corrective actions.
• Ensure proper documentation, record keeping, and timely reporting.
• Coordinate with internal departments to resolve operational issues.
• Ensure adherence to company policies, SOPs, and process guidelines.

Performance & Reporting

• Track and analyze operational performance against targets.
• Prepare and share daily, weekly, and monthly MIS/performance reports.
• Identify performance gaps and implement improvement plans.
• Escalate critical operational issues to the Operations Manager/Department Head.
• Maintain accurate operational data and ensure timely submission of reports..

Required Qualifications

• Bachelor's degree in Business Administration, Operations, Management, or a related field.
• 3–6 years of experience in operations or a related function.
• Prior experience in team handling or supervisory responsibilities.
• Strong knowledge of operational processes, SOPs, and KPI management.
• Good working knowledge of MS Excel, MS Office, and reporting/MIS tools.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work under pressure.

Preferred Skills

• Team leadership and people management.
• MIS and data analysis.
• Process improvement and workflow management.
• Performance management.
• Conflict resolution and escalation handling.
• Strong decision-making and organizational skills.
• Experience with ERP/CRM or other operations-management systems.

Key KPIs

• Team productivity and target achievement.
• Process accuracy and quality.
• Turnaround Time (TAT).
• SLA adherence.
• Error/defect rate.
• Team attendance and productivity.
• Customer/internal stakeholder satisfaction.
• Process compliance.
• Operational cost and efficiency.
• Timely completion of reports and assigned activities.

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:

• Leave encashment
• Paid time off

Work Location: In person