Team Leader Operations

Roles and Responsibility

• Manage and oversee the implementation of short-term activities within the team.
• Deliver professional responsibilities focusing on excellence and operational efficiency.
• Supervise less experienced professionals, providing guidance and support.
• Analyze and resolve complex customer issues via phone, online chat, or text.
• Collaborate with production and distribution departments to ensure seamless customer service.
• Develop and implement process improvements to enhance day-to-day activities.

Job Requirements

• Comprehensive knowledge of CRM/IT enabled services/BPO industry practices and principles.
• Proven track record of delivering exceptional customer service and support.
• Strong leadership and management skills, with the ability to motivate and guide teams.
• Excellent communication and problem-solving skills, with the ability to work under pressure.
• Ability to analyze data and make informed decisions to drive business growth.
• Experience with customer relationship management software and tools.