Team Leader- Operations

We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-5 years of experience in a similar role, with a strong background in customer service and operations management.

Roles and Responsibility

• Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction.
• Develop and implement process improvements to increase efficiency and productivity.
• Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer experience.
• Analyze customer feedback and provide insights to enhance the customer support process.
• Coach and train team members to improve their skills and performance.
• Monitor and report on key performance indicators to ensure continuous improvement.

Job Requirements

• Proven experience as a Team Leader or similar role in a customer-facing environment.
• Strong knowledge of customer service principles and practices.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and decision-making skills with attention to detail.
• Experience with CRM software and other customer support tools.