Team Leader- Operations

We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-5 years of experience in a similar role, with a strong background in customer service and team management.

Roles and Responsibility

• Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction.
• Develop and implement process improvements to increase efficiency and productivity.
• Provide coaching and training to team members to enhance their skills and performance.
• Monitor and analyze customer feedback to identify areas for improvement.
• Collaborate with other teams to resolve complex customer issues and improve overall customer experience.
• Ensure compliance with company policies and procedures.

Job Requirements

• Proven experience as a Team Leader or similar role in a customer-facing environment.
• Strong knowledge of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Strong problem-solving and analytical skills.
• Experience with CRM software and technology is an asset.