Team Leader- Operations

Looking for a skilled Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-5 years of experience and a strong background in customer service, with excellent communication and leadership skills.

Roles and Responsibility

• Manage and supervise a team of customer support representatives to ensure high-quality service delivery.
• Develop and implement process improvements to increase efficiency and productivity.
• Analyze customer feedback and provide insights to enhance the overall customer experience.
• Collaborate with other teams to resolve complex issues and improve overall performance.
• Train and coach new hires to ensure they meet performance expectations.
• Monitor and report on key performance indicators to identify areas for improvement.

Job Requirements

• Proven experience as a Team Leader or similar role in a customer-facing environment.
• Strong knowledge of customer service principles and practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and decision-making skills with attention to detail.
• Experience with CRM software and technology is an added advantage.