Team Leader Operations

Leads the team that provides customer support to clients ensuring productive and quality work

based on set standards. Also handles the team’s product knowledge, quality, and effectiveness

to ensure that the team meets the company’s and campaign’s goals and objectives.

EDUCATION and EXPERIENCE:

• Graduate of any 4–5-year course

• Preferably with 3 years working experience in the Call Center Industry

• Preferably 2 years’ experience as Team Leader preferably within the call center or

customer service industry

• Must have intermediate knowledge on Call Center Fundamentals

• Must have time and project management skills

• Must be highly resourceful, analytical, and creative

• Must be proficient in MS Office applications

• Must have excellent oral excellent organizational, interpersonal and communication skills

• Must have excellent English oral and written communication skills

• Must have superior ability to build relationships and promote an environment focused on

team development and continuous improvement

WORK ARRANGEMENT

• Work onsite